General terms and conditions of business
General terms and conditions of business
§ 1 Scope, Definitions
(1) HASHTAGmyhair GmbH, Hohenzollernstr. 26, 80801 Munich, Germany, telephone number: +49 151 50636810, email address: info@hairandbody.shop, represented by Managing Director Fabio Russoniello, registered in the Commercial Register: Munich Local Court, HRB 225923, Munich Chamber of Skilled Crafts, VAT ID: DE306519467, Germany (hereinafter: "we" or "hairandbody.shop") operates an online shop for goods at https://www.hairandbody.shop. The following terms and conditions apply to all services between us and our customers (hereinafter: "customer" or "you") in the version valid at the time of the order, unless otherwise expressly agreed.
(2) For the purposes of these terms and conditions, a "consumer" is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity. An "entrepreneur" is a natural or legal person or a partnership with legal capacity that, when entering into a legal transaction, acts in the exercise of its commercial or independent professional activity, whereby a partnership with legal capacity is a partnership that has the capacity to acquire rights and incur liabilities.
§ 2 Formation of contracts, storage of the contract text
(1) The following provisions regarding the conclusion of the contract apply to orders placed via our online shop at https://www.hairandbody.shop.
(2) Our product presentations on the Internet are non-binding and do not constitute a binding offer to conclude a contract.
(3) Upon receipt of an order in our online shop, the following provisions apply: The customer submits a binding offer to enter into a contract by successfully completing the ordering process provided in our online shop. The order is placed in the following steps:
- Selection of the desired goods,
- Adding products by clicking the corresponding button (e.g. "Add to cart", "Add to bag" or similar),
- Review of the information in the shopping cart,
- Access the order overview by clicking the corresponding button (e.g. "Proceed to checkout", "Proceed to payment", "View order overview", etc.).
- Entering/verifying address and contact details, selecting the payment method, confirming the terms and conditions and cancellation policy,
- Complete your order by clicking the "Buy Now" button. This constitutes your binding order.
- The contract is concluded when you receive an order confirmation from us within three working days at the specified email address.
(4) In the event of a contract being concluded, the contract is with HASHTAGmyhair GmbH, Hohenzollernstr. 26, 80801 Munich, telephone number: 015150636810, email address: info@hairandbody.shop, represented by the managing director Mr. Fabio Russoniello, registered in the commercial register: Munich Local Court, HRB 225923, Munich Chamber of Skilled Crafts, VAT ID: DE306519467, Germany.
(5) Before placing your order, you can print or save the contract details electronically using your browser's print function. Order processing and the transmission of all information required in connection with the conclusion of the contract, in particular the order details, the terms and conditions, and the cancellation policy, will be carried out by email after you place your order, partly automatically. We do not store the contract text after the contract is concluded.
(6) Input errors can be corrected using the usual keyboard, mouse, and browser functions (e.g., the browser's "back" button). They can also be corrected by canceling the order process prematurely, closing the browser window, and repeating the process.
(7) Order processing and the transmission of all information required in connection with the conclusion of the contract are carried out partly automatically via email. You must therefore ensure that the email address you have provided to us is correct, that the receipt of emails is technically ensured, and in particular that it is not prevented by spam filters.
§ 3 Subject matter of the contract and essential characteristics of the products
(1) The subject matter of the contract in our online shop is:
- The sale of goods. You can find the specific goods offered on our product pages.
(2) The essential characteristics of the goods can be found in the article description.
(3) The sale of digital products is subject to the restrictions apparent from the product description or otherwise arising from the circumstances, in particular regarding hardware and/or software requirements for the target environment. Unless expressly agreed otherwise, the subject of the contract is only the private and commercial use of the products without the right to resell or sublicense them.
§ 4 Prices, shipping costs and delivery
(1) The prices quoted in the respective offers as well as the shipping costs are total prices and include all price components including all applicable taxes.
(2) The purchase price is payable in advance of delivery of the product, unless we expressly offer payment by invoice. The payment methods available to you are displayed under a correspondingly labeled button in the online shop or in the respective offer. Unless otherwise stated for the individual payment methods, payment is due immediately.
(3) For purchases on account, the minimum order value is € 0.00 and the maximum order value is € 0.00 for this payment method.
(4) In addition to the prices shown, shipping costs may apply for the delivery of products, unless the respective item is marked as shipping-free. The shipping costs will be clearly displayed to you on the offers, in the shopping cart (if applicable), and on the order summary.
(5) Unless otherwise clearly stated in the product description, all offered products are ready for immediate dispatch (delivery time: ✅ 2-4 working days after receipt of payment or after receipt of order in the case of purchase on account).
(6) The following delivery area restrictions apply: Delivery is made to the following countries: Germany.
§ 5 Right of retention, reservation of title
(1) You may only exercise a right of retention insofar as it relates to claims arising from the same contractual relationship.
(2) The goods shall remain our property until the purchase price has been paid in full.
§ 6 Right of withdrawal
As a consumer, you have a right of withdrawal. This is governed by our cancellation policy .
§ 7 Liability
(1) Subject to the following exceptions, our liability for breaches of contractual obligations and for tortious acts is limited to intent or gross negligence.
(2) We are liable without limitation for slight negligence in the event of injury to life, body, or health, or in the event of a breach of a fundamental contractual obligation. If we are in default of performance due to slight negligence, if performance has become impossible, or if we have breached a fundamental contractual obligation, our liability for resulting property damage and financial losses is limited to the foreseeable damage typical for this type of contract . A fundamental contractual obligation is one whose fulfillment is essential for the proper performance of the contract, whose breach jeopardizes the achievement of the purpose of the contract, and on whose compliance you may regularly rely. This includes, in particular, our obligation to act and to perform the contractually owed services, as described in Section 3.
§ 8 Contract Language
The only language available for the contract is German.
§ 9 Warranty/Customer Service
(1) The warranty is governed by the statutory provisions.
(2) The warranty period for goods supplied to entrepreneurs shall be 12 months.
(3) As a consumer, you are requested to inspect the goods/digital content or the service provided immediately upon delivery for completeness, obvious defects, and transport damage, and to notify us and the carrier of any complaints as soon as possible. Failure to do so will, of course, not affect your statutory warranty rights.
(4) Our customer service department is available for questions, complaints and grievances Mon-Fri from 08am-1pm via e-mail: info@hairandbody.shop.
§ 10 Payment terms, due date
(1) The customer has the specific payment options available to them as stated in the respective product offer from hairandbody.shop during the ordering process. The customer can therefore generally make payment by prepayment, direct debit, instant bank transfer, credit card, PayPal, PayPal Express, cash on delivery, or purchase on account and installment payment via Klarna.
(2) Payment by invoice and financing
(2.1) In cooperation with Klarna Bank AB (publ) , Sveavägen 46, S-111 34 Stockholm, we offer you the option of paying by invoice or in installments. Please note that payment by invoice and in installments are only available to consumers and that payment must be made to Klarna. The use of these payment methods is also subject to a positive credit check.
(2.3) Klarna invoice
Payment is due within 14 days of dispatch of the goods/tickets or, in the case of other services, from the date the service is provided. The complete terms and conditions for purchasing on account for deliveries to Germany can be found here , and the complete terms and conditions for purchasing on account for deliveries to Austria can be found here . The online shop charges no fee per order for purchases on account with Klarna.
(2.4) Klarna installment purchase
With Klarna's financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (minimum €6.95) or under the other conditions specified at checkout. Installment payments are due at the end of each month after Klarna sends you a monthly statement. Further information about installment payments, including the terms and conditions and the European Standard Information for Consumer Credit, can be found here . Installment payments are only offered in Germany.
(2.5) Klarna Privacy Notice
Klarna checks and evaluates your data and, where there is a legitimate interest and reason, exchanges data with other companies and credit reference agencies. Your personal data will be processed in accordance with applicable data protection regulations and as described in Klarna's privacy policy for Germany / Austria .
(3) The customer can change the payment method stored in his user account at any time.
(4) Payment of the purchase price is due immediately upon conclusion of the contract. If the due date for payment is determined by calendar date, the customer is in default upon missing this deadline. In this case, the customer must pay the supplier default interest at a rate of 5 percentage points above the base interest rate.
(5) The customer's obligation to pay default interest does not preclude hairandbody.shop from claiming further damages for default.
§ 11 Final Provisions/Dispute Resolution
(1) German law shall apply. In the case of consumers, this choice of law shall only apply to the extent that it does not deprive them of the protection afforded by mandatory provisions of the law of the state in which they have their habitual residence (principle of most favorable law).
(2) The provisions of the UN Convention on Contracts for the International Sale of Goods (CISG) shall expressly not apply.
(3) If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships between the customer and the provider shall be the provider's place of business.
(4) [gzd_complaints text_only=yes]
