Once we receive your return, we'll process your refund within 5-7 business days. Refunds will be credited back to your original payment method. For more details on how to start a return, visit our Returns page or contact our support team—we're here to help! Shop confidently knowing we've got you covered.

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Cancellation policy

Right of withdrawal for consumers for distance contracts/contracts concluded in the online shop

Consumers – i.e., any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity – may revoke their contractual declaration in the case of contracts for consideration under the following conditions:

In the case of a contract for one or more goods that can be sent by parcel post and that reach the consumer in a single delivery, that are delivered separately, or that are delivered to the consumer in several partial shipments or pieces:

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

According to Article 16(1) of the Consumer Rights Directive, there is no right of withdrawal if sealed goods are delivered which are not suitable for return for reasons of health protection or hygiene and whose seal has been removed after delivery.

You are only liable for any diminished value of the goods if this diminished value is due to handling of the goods that was not necessary for testing their condition, properties, and functionality. Exclusion or lapse grounds.

You bear the direct costs of returning the goods.

Returns must be made in the original box + neutral, appropriate outer packaging.

There are statutory exceptions to the right of withdrawal (§ 312g BGB), whereby we reserve the right to invoke the following regulations against you.

The right of withdrawal does not apply to contracts

• with commercial customers;

• for the supply of goods which are liable to deteriorate or expire rapidly;

• for the supply of products considered to be "hygiene products". This includes used hair cosmetics, scissors, hair clippers, combs, hair dryers, curling irons and straighteners, and all items that come into contact with skin, hair or teeth;

• for the delivery of consumer goods, provided that these have already been used or opened;

• for the delivery of newspapers, magazines or periodicals, with the exception of subscription contracts

The right of withdrawal is excluded for used hygiene products. Hygiene products are considered used if they have been used beyond the usual testing and trying out – as is possible and customary in a retail store. This also includes the removal of seals or original packaging that precludes the resale of the item. Hygiene products include goods that primarily serve health care, hygiene, or personal hygiene. Examples include hairdressing scissors, razors, hairpieces, brushes, combs, hair dryers, curling irons, straighteners, rollers, and hair accessories.

The right of withdrawal expires prematurely in the case of contracts

- for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if their seal has been removed after delivery;

- for the supply of goods if, after delivery, they have become inseparably mixed with other goods due to their nature;

- for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

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To exercise your right of withdrawal, you must inform us

HASHTAGmyhair GmbH

Hohenzollernstr. 26

80801 Munich

info@hairandbody.shop

You must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but this is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of the revocation

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (excluding any additional costs incurred if you chose a delivery method other than our cheapest standard delivery option), without undue delay and no later than fourteen days from the day on which we received your notification of withdrawal. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

End of the cancellation policy

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Sample cancellation form

(If you wish to cancel the contract, please fill out this form and return it.)

– To

HASHTAGmyhair GmbH

Hohenzollernstr. 26

80801 Munich

info@hairandbody.shop

I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*).

_______________________________________________________

 

_______________________________________________________

Ordered on (*) ____________ / received on (*) __________________

 

________________________________________________________

Name of consumer(s)

 

________________________________________________________

Address of the consumer(s)

 

_______________________________________________________

Signature of the consumer(s) (only for notifications on paper)

 

_________________________

Date

(*) Delete as appropriate

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts

• with commercial customers;

• for the supply of goods which are liable to deteriorate or expire rapidly;

• for the supply of products considered to be "hygiene products". This includes used hair cosmetics, scissors, hair clippers, combs, hair dryers, curling irons and straighteners, and all items that come into contact with skin, hair or teeth;

• for the delivery of consumer goods, provided that these have already been used or opened;
• for the delivery of newspapers, magazines or illustrated magazines, with the exception of subscription contracts.

• Clothing items are only accepted in their original condition. Worn or damaged clothing items cannot be returned or exchanged.

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